Ticket-based workflow in Nuclos projects

In this introductory video, we show you how to use JIRA, a web-based issue tracking system that forms the basis of the ticket-based workflow and the collaboration between you and us in Nuclos projects. The system serves as a central storage location for all information and documents that supplement the specification documents. In particular, this ensures that all information and documents are accessible to all project participants at all times.

The issue tracking system also fulfills the following functions.

Platform for communication on all content-related matters of the project. Documents, comments or explanatory screenshots can be added to issues in JIRA. As the contractor, we record any need for clarification on an issue directly in the issue, and you as the client also answer this directly in the issue.

Overview of the progress of the work. The client can see at any time which issues are still unresolved, which issues are already being processed and which issues have already been completed. When a new issue is created or the status of an existing issue changes, the issue tracking system automatically sends notifications by email to the project participants concerned.

Bug tracking in the event of errors. The reporting and further processing of errors that occur during implementation or after acceptance (bug tracking) also takes place in the issue tracking system.

Release notes. The contractor documents the implementation of the issues and the assignment to the development status in the issue tracking system (e.g. “Issue resolved with version X.Y from DD.MM.YYYY“). In terms of release planning, the issue tracking system can also be used to document requirements to be implemented in future versions.

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